Privacy Policy | Countrywide Parking Management

Countrywide Parking Management Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website.

1. Who We Are

Countrywide Parking Management Ltd

Company Number: 10327424

Registered Office:
71–75 Shelton Street
London
WC2H 9JQ

Correspondence Address:
PO Box 9859
Bournemouth
BH1 9PS

Email: dp@countrywideparking.co.uk

Website: www.countrywideparking.co.uk

2. Information We Collect

Depending on how you use our website, we may collect:

Name
Company name
Email address
Telephone number
Postal address
Vehicle registration number (where relevant)
Parking Charge Notice (PCN) reference numbers
Site or property information
Any information you provide through contact forms, quotation requests or live chat
IP address
Browser type
Device information
Website usage information collected through cookies and analytics

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries.
Provide our parking management services.
Respond to requests relating to Parking Charge Notices (PCNs).
Process appeals and complaints.
Respond to requests for site surveys or quotations.
Provide customer support.
Improve our website and services.
Comply with our legal obligations.
Prevent fraud and protect our systems.
Communicate with you where necessary.

4. Our Lawful Basis for Processing

We process personal data using one or more of the following lawful bases under the UK GDPR:

Performance of a contract.
Compliance with a legal obligation.
Our legitimate interests.
Your consent, where required.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Remember your preferences.
Improve website functionality.
Analyse website traffic.
Monitor website performance.
Enhance website security.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can change or withdraw your cookie preferences at any time through your browser settings.

6. Sharing Your Information

We do not sell your personal information.

We may share your information where necessary with:

Professional advisers.
Website hosting providers.
IT service providers.
Payment service providers.
Customer support providers.
Debt recovery agents or legal representatives where appropriate.
Law enforcement agencies or regulatory bodies where required by law.

All third parties are required to keep your information secure and confidential and may only use it for the purposes for which it has been provided.

7. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include secure hosting, encryption where appropriate, access controls, staff training and regular security monitoring.

9. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting requirements.

Retention periods will vary depending on the type of information and the purpose for which it is processed.

10. Your Rights

Under the UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information where applicable.
Request restriction of processing.
Object to processing carried out on legitimate interests.
Request the transfer of your personal data where applicable.
Withdraw consent where processing is based upon consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

Further information about your rights is available from the Information Commissioner’s Office at: https://ico.org.uk

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

14. Contact Us