Case Studies
Real results from car parks we manage across the UK — from retail parks and hospitals to offices and residential sites.
Rubbing House – Epsom
85% reduction in customer PCN complaints. Countrywide <a href="/services/parking-management/">Parking Management</a> has now provided the Rubbing House with its ANPR parking solution for over three years. The combination of ANPR technology, intelligent processing and human oversight provides effective car park management without losing sight of the customer experience. By identifying delivery vehicles and <a href="/solutions/registration-kiosks/">correcting genuine registration mistakes</a> before Parking Charges are issued, the system helps reduce unnecessary customer complaints while still protecting the car park from unauthorised parking. Most importantly, the Rubbing House has a parking management partner that understands the operational needs of the venue and provides the responsive, direct support that was missing from its previous arrangement.
Leonardo Hotel - East Midlands
The new parking system has transformed the hotel car park from an easily accessible alternative airport drop-off point into a controlled parking environment designed around genuine hotel use. ANPR and barrier control provide a physical deterrent to motorists attempting to use the site simply to avoid airport parking or drop-off charges, helping protect the hotel's parking capacity for the people it is intended to serve. At the same time, the combination of payment terminals, reception kiosks and free-parking QR code vouchers means that genuine guests and visitors have convenient ways to manage their parking. The result is a parking operation that provides greater control without compromising the guest experience. By combining ANPR technology with physical access control and flexible validation options, Countrywide Parking Management has delivered a solution tailored to the particularly demanding environment of an airport hotel — protecting valuable parking spaces while ensuring genuine visitors continue to receive a straightforward and welcoming experience.